Cash crusaders broke tv while wrapping and refused to accept blame.

Myself, my wife and my daughter visited Cash Crusaders in Vryheid on Monday 23 August 2021 to look at television sets for sale, one which would be for her birthday. 3 shop assistants helped us, an Indian lady at the till, who verified our TV license, a tall white man who took the televisions off the shelves (he said the Dixon tv screen was just "fragile") and a young black man who used clingwrap to cover the Dixon Television, he put his thumb on the top right side of the Dixon tv before he started to wrap it. My daughter still asked him if they do not have bubblewrap. They all said they did not keep it, not even a box to protect the TVs' corners. None of us handled the TVs just the store staff. The other TV, an LG was also wrapped in this manner. The young black man loaded the TVs into my vehicle. I have a Toyota Cressida. The car has a large trunk and the doors open wide.

The whole time we felt like the staff was in a hurry to get rid of us.

When we arrived at my daughter's house, 5km from Cash Crusaders and removed the clingwrap and turned on the Dixon tv, once switched on it immediately made a line and a crack through the screen, you could clearly see a thumbprint at the top right of the screen from where the cracks started to the bottom left. My daughter and I immediately went back to Cash Crusaders with the Dixon TV and there the drama began. They turned on the tv and clearly saw the thumbprint where the cracks started. They denied it and said I made it over the top of the clingwrap, which is extremely ridiculous. I got a private phone call on which I left the store while the tv was still on in their office. When I returned to the shop, the TV was switched off and wiped clean, it is believed that evidence was tampered with !!!!

Then we started hell, because their regional offices in KZN and LIMPOPO did not respond to what my wife said to a lady, Jade, at their head office in Cape Town, very kindly and she said our only hope is to send an e-mail to a Chantal van Tonder at ***

But my daughter had to send it because the tv is after all hers. She did so, with all the details in which she only received an automated reply to and NOTHING further. The other 3 ladies at their Head Office who we got in contact with asked my wife firstly if they did not use bubblewrap to cover the TVs.

Thereafter, the whole situation escalated with PROMISES, THREATS and DISABILITY. A Gary at Head Office made promises but nothing came from it. His calls came through on the name of Mark-Anthony's cell phone. Then I called the number and he Mark-Anthony knows nothing about Gary, but made his own promises . . . . . and yet NOTHING. Hermie Cloete called me on the 3rd of September @ 12:50 and was also full of empty promises, he also made a proposal of paying half the amount of a new TV which I refused, after which I asked him what about the R3500 (that was the cost of the Dixon TV) and that I am going to lay a police charge for damage to property and tamper with evidence on which his whole attitude changed and he says I have to do what I want !!!!!. I called him the 6th of September and he said he told me he would call me back by Wednesday 8 September at 12:00 as he was looking for a replacement screen. He also told me the calls are being recorded. BUT NOTHING CAME FROM HIS PROMISES!!!!!!! My daughter picked up the TV set there on Wednesday and there was an incredibly unfit white girl who was already arguing with another client and then was just brief with my daughter as well. Everyone at Cash Crusaders was terribly friendly at first but it quickly turned into aggression AND NOW THEY JUST CARE NOTHING ABOUT US.

I live in Brakpan, Gauteng and had to leave my daughter in Vryheid, KZN on her birthday with such a disappointment.