Cash Crusaders, Atlantis (unprofessional)!

#ATLANTIS BRANCH! on the 11th April was when one of Cash Crusaders products has been taken into store for repairs.. they asked to put down a fee for quotation of R200 (p/d)! we were told we would be sent an sms within a 7 day period whereby they would inform us whether the product could be repaired or whether not etc, no sms up until 3 weeks later, which was when I decided to pop in at the store to find out. the lady at the cash desk was busy assisting another gentleman and then got to me, when she attended to me, I gave her all details, I said I just want to find out about an item brought in for repairs, she asked "Oh! is this the product in repairs of the guy who complained to our head office about myself and my colleague, saying we argued with one another while assisting him"....? when I Gave the name etc she told her colleague "no, it’s not him" she explained to me what the complaint was about and then gave me a printout whereby she told me they will be collecting and dropping off repairs the Thursday in that same week I visited the store to follow up with them without any notification or contact from the store. ever since, no communication from that branch what so ever! I had to go into the store again on the 13th May when I told the same Muslim lady at the desk I am still waiting on a the repair, I gave her the slip with the details Again, she miss looked the info and told me the repair has not been sent in yet, it would be sent like the Thursday 16th May, it was then when I was like "how, it has been just over a month, 2nd visit to your store without communication from your side since the repair has been taken in by you, and you telling me this now?", it was then when I mentioned it’s been more than a month when she checked the slip again and saw it was 11th April and not 11th May when it has been brought in and then she went to speak to her manager, he came and apologized said they don’t know what’s happened but the cashier is going to take my details and call me first thing the next morning to let me know what the holdup was at repairs... till this day, still no answer. I think this service is pathetic, then they wonder why people complain about their service. I am not happy at all and feel that should we eventually get the DIXION item, not to pay the final fee. No communication at all, such poor service delivery!!!!