Cash Crusaders at Davenport ****** me with a Broken Lamp, I want mo Money Back.

Cash Crusaders at Davenport sold me a broken electronic lamp, I can't find a reciept but I am a regular there, I even bought another item and they all remember me buying but they refuse to refund, they took ID number upon purchase I asked that they use that and you know what they say thier system only use a slip, I understand the importance of a slip but they know its thier item, they see it doesn't work, they remember the transaction, why not take thier broken lamp and give me back the money, and why did they re sell it because I can see this was not a first return, they rob people I want my money back.