SL
Solomon L

1 reviews | Active since Nov 2017

01 Aug 2024, 23:06

Cash Crusaders @Carnival Mall has the worst customer service

Cash Crusaders @Carnival Mall has the worst customer service I have ever experienced in my entire life, imagine staying 70kms away and you call them at 10am and at 2pm to confirm the product is still available before you travel that distance. They stated the MacBook Pro was still available for me and upon arrival I had the chance to inspect the product as I was about to purchase the product that’s in my hand but then another customer walks in and states he was the first customer and demanded it. The manager literally refused for me to continue my transaction and gave it to the other customer after travelling so far. I am highly disappointed with this kind of service. I would recommend you take your business elsewhere before something like this ever happens to you! I also asked for a refund on petrol and he said this kind of thing happens there all the time so they don’t refund or support you for your loss in travels and inconvenience.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply02 Aug 2024, 14:09
Official
Good day,
 
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly. 

Thank you