Cash crusaders are *******

I purchased a pair of headphone(Dixion) your company brand.

7months of me having my device. I was in the training floor(exercising) when my buddy tried to speak to me, as I removed one speaker form my ear the entire device breaks.

My product is still under warranty, so I have the right to return it. I get to the store, I’m told that it takes 7 - 21 day for feedback/repairs if necessary. 16days later, I walk back into your store N1 City Value Centre. To no avail of any feedback of my product or what’s to happen. On the very day that I went to request feedback of my own, I get a call to say that “repairs” centre looked at it.

I then get back to your store, managers Christine , and Ronelle, in accordance with your repair centre, now telling me that, my device broke due to negligence. Pretty Pathetic if you ask me.

Which brings me to the bitter taste in my mouth. - You give your clients 7-21day before getting notified as the outcome of your product. Basically, the client will always loose out cause they will only get back to you after this time period which has now expired and now your purchase and money falls down the drain. - your management team is absolutely trash, I tried to ask them to give me a scenario of what negligence looks like or what it could be, not one of them could answer me. - how does your “repair” centre classify my product as negligence if I was not communicated to or asked what or how it happened? - how is your “repair” centre just going to respond with one short email, 3 images, to say that I’ve been negligent. - Christine your manager : “Maybe it fell in the floor and you stepped on it” this is the words coming out of a managers mouth.?

If my product is under warranty does that not mean that either I get reimbursed or I receive a product of similar value?

However, with Cash Crusaders, they will send it to the repair centre, wait a few days, and then go back, they will tell you, that you are negligent this way they keep making money, and you keep over spending on device and products that are gonna break short term.

Cash crusaders are just a bunch of cheats and *******!