Cash crusaders are *****s

Cash crusaders field street is behaving very ***** regarding my laptop that was looted from store n,it's been 7 months and no solution,can I please be advised on the insurance company that cash crusaders deals with so I can follow up myself as there is no sense of urgency.i need what belongs to me.this is just as good as cash crusaders *****ing,it's like you looting your own customers ,and don't give too hoots about adhering to agreement made