CB
Coenie B

1 reviews | Active since Jun 2021

11 Dec 2022, 12:25

Cash crusaders are the worst!!!

I bought a sound system on the 7th of December 2022. The product was a second hand product that was sold to me as the new product that i wanted to bit did not have a box. I was told the product is 100%. I got home and tested the product and resized there are defects. I went back today the 11the and the manager was arrogant and did not want to help me as she said there is nothing wrong with the product after removing foren abjecte from the sub and there is still something loos in the sub. I told her i wanted a refund and she said No. i told het about the consumer protection act. She said i must lat my complaints as she did not care clearly. She dis not want to provide me with her name. Im very unhappy about the service as they just want to sell you something with absolutely no aftercare. This was at the Eastlyn branch.

Please stay away from this shop!!!

0
Replies (3)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply13 Dec 2022, 07:42
Official
Good day 

Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive.

Please note that your complaint has been escalated to senior management who will be in contact with you.

Thank you

CB
Coenie B's update14 Dec 2022, 18:15
Reviewer Update
Good day, i have yet to be contacted by the company.
Cash Crusaders Franchising
Cash Crusaders Franchising's reply23 Dec 2022, 06:53
Official
 

Good day 

Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive. You will definitely be contacted today

Please note that your complaint has been escalated to senior management who will be in contact with you.

Thank you