Cash Crusaders Arcadia: The Worst Service I Have Ever Experienced

Cash Crusaders Arcadia has shown me some of the most disgraceful, unprofessional, and unacceptable service I’ve ever encountered. From the moment I raised my query, I received no assistance, no feedback, and absolutely no follow-up. It’s clear that customer concerns mean nothing to them.

To make matters even worse, I was blamed for a chair breaking just seven days after purchase. Instead of acknowledging that the product was clearly faulty, they immediately tried to shift the blame onto me. A chair that falls apart within a week is a product defect—but they refuse to take any responsibility.

What truly shocked me is how the manager, Mathapelo, along with staff members Lindo and Theo, are always quick to accept your money, yet never take the time to properly explain any terms and conditions. They only start quoting “policy” when something goes wrong and they want to dodge accountability. This is dishonest, manipulative, and completely unprofessional.

When I returned for help, not one of them showed any willingness to assist me—even after I explained that I needed the chair to be able to work and feed my kids. The lack of empathy, compassion, and basic customer service is unbelievable.

Cash Crusaders Arcadia has proven itself to be a store with terrible service, zero accountability, and staff who simply do not care about their customers. I will never shop there again, and I strongly advise others to stay far away.