MD
Mdu D
1 reviews | Active since Oct 2023
16 Oct 2023, 15:38
Cash Crusaders
I bought a phone(second hand) at cash crusaders with 6-months warranty for R4 500 which was no issue used for 4-months and the phone stopped charging took it back to the shop and the guy there took the phone and gave me a a slip they are going to look at the phone two weeks later I call as I was given no time frame as to how long I must wait lady told me the phone is back but they techs don't have the necessary part I go into store and I'm told I must pay for the repair no detail as to why I'm paying where my question is then is the phone not under warranty?
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Replies (1)Cash Crusaders Franchising's replyOfficial
17 Oct 2023, 07:49Good day,
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you.
Cash Crusaders Franchising's reply17 Oct 2023, 07:49
Official
Good day,
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you.
