Cash crusader South beach is a **** , they try by all means to absorb your item and sell it, I want my phone back unflashed please...

Worst customer experience.. i paid for an item that was loaned via EFT.. They have received the money but they came up with stories about the link I always received to get an amount to pay and they delay the process so they can absorb the item.. They claim it reflected late cause i paid via eft and an amount of R60 was added, when I contacted the store after checking from the link that money went up was told the lady who's responsible will call me back however she didn't all back then I assumed the issue was resolved cause I still see the same amount i paid on the link, Then this month I called again as I could not see the amount they kept on saying they'll come back to ke until today when i asked to speak to the manager who was rude and unproffessionally , first he put the phone on the side while they explained the story to him then hanged up after 4 minutes on the phone without a response then they hanged up, i called again and i called again he was very rude taling over me and after i explains my story over and over he ddnt say anything just passed over the phone to his staff , it was just back and fourth but i knew there was something wrong , when i called back again the lady yold me my phone was sold and asked yl dpeak to the manager then manager said your phones still in the store but flashed , Im very unhappy with customer service and lack or response.. They disregard you because they have an agenda.. CASH CRUSADERS SOUTH BEACH.. THEY WILL **** YOU. Can someone helllopeter help me to where I can direct this complaint to get my phone back please , I need my phone