Cash Crusader Rondebosch ******* Policy

Good Day my name is Simon

I would like to share my bad experience that I have encounted, of poor disappointing customer service.

I purchased a laptop on 1-12-2020 at cash crusaders Rondebosch, I was given a six months repair warranty after a month the laptop screen shut down and restarted itself, it started to update and became fine again! After 10 seconds it shut down completely.

I took it back to the store and explained the problem, they told me they will take it to their own technician team to have a relook and get back to me. I waited for their response and only to be told by "Michelle" that it was a charging point that was faulty and that I had to pay R450.00 as a customer because they don't cover battery charging point which the lady "Rowland Charlize" sales lady that sold me the laptop forgot to explain that term to me.

I went to the store with my wife who was there at the time of the purchase to enquire about who gave them a go ahead to have the laptop fixed at that price as we expected the warrant to cover it. We then asked for a Store Manager to intervene and he came and went to the back claiming to call the Area Manager and while we waited the staff called the Afghanistan guy who they claimed fixed the laptop. So according to my general knowledge I expected the laptop to have been sent to their 'Cash Crusaders Warranty Technical Repair Center' not some neighbour repair center who I'm not so sure if his accredited and how can I be so sure if he didn't tamper with other things that going forward I will encounter more problems which will be off warranty and I have huge concern as I keep sensitive client information on my laptop.

Kind regards Lwando Simon Dyavu