Cash crusader refund policy

<p>Hello peter,</p> <p> </p> <p>I am having a bad experience with cash crusader.</p> <p> </p> <p>On the 25/11/16 I bought a second hand washing machine with them. As I was going to moove appartment the next week, I tolded them that I was going to come and fetch it the next week. Wich I did on the 1/12/2016.</p> <p>Later on that day, I've put some clothes to wash and when the spinning occurred, the machine started to jump wich forced me to turn off the machine.</p> <p> </p> <p>I went to them the next day but they closed earlier becaus it was a Saturday.</p> <p>Due to my studies I've been unable to go to them on the next monday. I went to them the next day( tuesday 6/12/2016) with the machine. Explain to them the problem and asked for a refund.</p> <p>They didn't allow me to because I had misplaced my receipt during the moving of appartment.</p> <p>They did allow me to repair it. Wich I wasn't happy about. But after long discussion I finally accept it. They tolded me that it was going to be repair before 2 weeks.</p> <p>It's been now more than 3 weeks, I went to them again. Machine not been repaired yet. </p> <p>Asked for a refund and I've being declined again.</p> <p>They allow me to do an exchange for another second hand machine wich cost 3000 rand more than mine. Of course if I wanted this machine I would have to pay the difference.</p> <p> </p> <p>So I came to you for help because on they policy it's written clearly that if they sell you a broken product you are allow to get a refund. </p> <p>I did bring the machine back before the 7 days and I know that all my details and coordinate are in there system. So a misplaced recipes really deny me to get a refund on a broken product? </p> <p> </p> <p>Isn't there any law that can help me with this situation.</p> <p> </p> <p>Thank you in advance,</p> <p> </p> <p>Regards,</p> <p> </p> <p>Raphael REY</p> <p> </p>