Cash Cruiserders poor customer experience

I have been un contact with a lady by the name of Habiba, they stile my phone in their shop during the looting, I first went to the store last year to report ir, a lady who works there took a picture of my receipt and said they will submit it to their insurance, I went there again this year, they told mto submitter receipt again, I did and Habiba told me she has submitted claim to their broker, they waiting for Sasria to pay their claim, It's not my problem as a customer that they were looted and for me to wait a year for my phone, while there are up in business again and busy telling me stories.