MD
Motshidisi D

1 reviews | Active since Oct 2018

17 Apr 2023, 15:51

CASH CRUISADERS MAHIKENG

I am very unhappy with the quality of products cash crusaders are selling. i bought a phone at mahikeng on the 17 oct 2022 for 4200, january 2023 the phone stopped working and i went to cash cruisaders pretoria and was unfortunatelly informed that they are not able to assist me as the phone was not bought by them. i made contact with mafikeng branch, spoke to Thato Loate and informed him of my situation that i am now residing in pretoria and am sitting with a phone that is not working. he asked that i make arrangements to send it and ask for him. i couriered the phone to my brother, he took it to mafikeng branch and was informed the phone is working. had to send money again for the phone to be couriered back to me, when it arrived it's still not reading both sim cards and not charging. today is the last day of the 6 months warrantee and am now sitting with a phone that is not working.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply18 Apr 2023, 10:56
Official
 
Good day, 

Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you.