Can i please get whats due to me with all respect,i worked so hard to fulfill my promise of reaching target,and i was the best sales lady in the store and i did all i could to reach my target,work even when im on my off days. I will appreciate your honest

Good day,I've been working at Cash Crusaders Tembisa Mega Mart from July 2021 i resigned 31 December last year because of relocating,so we had targets and when i resigned my target was reached so i was supposed to get my incentive end of January. I called the manager her name is Faith Ratsaka on the 13th of January for reminder she told me way to get off okay... I texted her again on the 1st this month she then told me i cant get my incentive since am not longer with then and because i resigned immediately our conversation didn't end well... I asked for HR's and bosses contacts she denied because she is the one who decided not to give me the money (she did all the HRs jobs even payments). I got Bosses number from one of my former coliq,i spoke to him explained everything and he did know what to say he referred me back to the manager since shes the one who handle everything. He told me to call again on the 08 feb when he will be with the manager. I know they gonna discuss it before and i already spoke to head office they say its my money i have to get it regardless of how i left the job,they said since its franchise they might not give me because they do as they pleased,they dont follow the laws. Please help me get my incentive of R1988.56 i would appreciate that,THANK YOU .you once helped me i know you can do it again.