****** by Cash Crusaders Darras Centre!

On the 26/03/24 I bought a refrigerator at cash crusader centre Darras Centre…. But I believe the was the belong of my nightmares because I collected the item which is the refrigerator at the store on 29/03/24 on the 5/04/24 the fridge stopped working properly on the 7/04/24 I went back to the store to report the matter on facing about the fridge that where I met the manager of the store by the name of Dude from her manner of approach it showed that she was not interested in helping me but as a customer I had to report the matter to her and listen to what she had to say, so she told me not help me straight away because her parent was off on that Sunday but however so point me to the guy who does they’re repairs in store both her and her stuff( which is captured on camera as proof) at I wanted to sort out that matter at hand so I approached the repair guy as I was told by the manager and stuff but due to customer act I believe that was suppose to be done by the manager. The repair guy agreed to come and assess the refrigerator but on one condition that I pay for petrol for him to come to my house. I paid for his petrol and he came to assess the item and he agreed that it was faulty, on Monday I called the store and I was told that my matter was not reported and I have to wait for feedback on Tuesday by my surprise I did not get any call from both the manager and the store on Wednesday I called asking for feedback and I was told that the store will not be held accountable for repairing or replacing the faulty item because the repair guy who I was instructed to approach on Sunday assessed the item and I was told that I forfeited my warranty, but I’m shocked how is it possible because I was instructed to approach the guy and all of this is captured on camera. I’m emotionally broken because I paid R3800 for something that only worked for 5 days and I have rotten groceries in that fridge I can’t afford a lawyer can I get help from someone who’s willing to help me