****** by Cash Crusaders

Cash Crusaders -China Mall - ‪***‬

I pawned my new iPhone 15 at this shop and my contract was to end 14 December 2023. On December 13 I had an accident coming from the staff party. Despite my incident on 13 November I called the shop on 14 December December to ask if I can send someone to collect my items. I was told I could not it against their policy. At that moment I could not not think of other options because I was in no osition to move.

So after the 15 and 16 holidays I called, I wanted to speak to the Manager to explain my case and find a solution like getting stores account details for FET but their line was off. I kept on trying the whole day nothing. The following day I went to google and checked for their other alternative contacts and I found their whatsapp number. Fortunately someone responded on whatsapp. So I explained my story again and told the person I can't get of the store through their phone. The person confirmed that their phone is not working. So he asked my details to sent to the manager which I provided. Confirmed my number. Nobody called me until it was almost end of business day, so I asked again if there is still no feedback from the shop. Again he promised that the Manager will call me back as soon as possible. This went on for few days now. I would send more than whatsapp messages trying to put pressure but the answer was always the same. Oh at one point when I asked he said the Manager said he did try to call me but my number was answered by someone else which is absolutely nonsense my number was working perfectly. Nonetheless I provided my alternative number but still no call.

Fast forward to Thursday. I called the number and this time it went through. So I asked to speak to the Manager who told me my item have been sold according to him he did ask the shop cashier if anyone has called for that phone but they said no. Now this surprises me because he was provided with my details and my number but never bothered to call me.

After that call, I immediately went back to chat and explained what I have been told. This time he told me he is based at the shop but have passed all my messages to the shop.

Right now I believe I have been ****** and somehow I was blocked to call the shop as my calls were not going through and my messages were ignored on purpose until I'm told the phone is sold. Other branches will even send you reminders when your items expires ,this one did not but I approached the store myself because I had no intention of neglecting my contract.

I have been ******, but I have saved all the calls history as well as chats between myself and my number. I cannot just let it go. The phone was 2 weeks old and I still have 36 months to pay for it an installment of R1229.66.