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Noluthando M

1 reviews | Active since Jan 2023

18 Jan 2023, 09:08

Broke our TV while in their storage

My husband loaned against our Samsung 65inch TV at Cash Crusaders Boulders Midrand. When the time came to go pay the loan and get our TV back we discovered that our TV screen was damaged there was an ink stain across the TV. The manager at the store said it was due to the fact that they had too many TV's in storage and did not properly store our TV. They said they can fix it for us or replace it with another used TV. She offered us other TV brands, we explained to her that we want our TV because we know it had no existing problems and was fairly new and we bought a Samsung brand because we trust the brand. We further requested that if we could not get the exact same TV brand new we were willing to have our TV repaired by a Samsung Accredited service provider. The manager said the store owner has refused to have our TV repaired by a Samsung accredited service provider. She said she can only repair it with their own in store repair. Is this fair though that they break our TV and then refuse to refund or repair it properly with an accredited service provider. I need assistance in this matter.

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Replies (2)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply19 Jan 2023, 08:17
Official
 
Good day 

Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive. 

Please note that your complaint has been escalated to senior management who will be in contact with you. 

Thank you 

NM
Noluthando M's update02 Mar 2023, 11:20
Reviewer Update
I have not received a response about the above complain but now further to this problem the same branch has now sold my phone and microwave after I paid the extension. I had loaned against a brand new phone Samsung Galaxy 22 which I opened at the shop and a Samsung Mirror Finish Microwave. I paid an extensions on both contracts but discovered when It was time to take my things out that they had been sold. They asked me to prove that I had paid the extensions and I gave them my bank statement. They later came back saying the mistake was on their side and would refund me my things. Its been a month and now they have gone quite. The worst part is the month before that when I went to fetch my TV I discovered that they had broken it. Till today that matter has not been resolved. I wrote a report on Hello Peter on 18 January 2023 but no one from head office has ever contacted me. Now I have lost everything I loaned against, my TV, phone and microwave. I plead with head office to intervene on my case with Cash Crusaders Midrand ( Boulders Shopping Centre ) because when I ask to speak t the owner I'm told he doesn't speak to customers I must talk to the manager but this manager has no power to make any decisions thus is not helpful at all. I am frustrated and want my things back!