lM
lyton M
1 reviews | Active since Jun 2019
19 Dec 2022, 17:08
Brand new defy freezer turned out to be a nightmare. Bad service from the manager Lezette
Bought a freezer on the 8th of December and found out that the brand new defy was broken. On the 11th I took the freezer back and the manager lezette refused to give me cash and refunded through a card payment. Till today I do not have money back into my account. This place is bad. They treat clients like ****. I have used transport to fetch and return the broken freezer and it costed me R700. I have send emails with invoices asking if they can reimburse my money and noone responded. I have now escalated the matter through my legal team.
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Replies (2)lM
lyton M's updateReviewer Update
20 Dec 2022, 08:53Yesterday i went to the shop to find out about the refund but the manager refused to come speak to me. The service is so pathetic in this shop. 9 days after the refund and its not cleared in my account, iam very ****ed off with this shop. All the managers are not locals and they are so rude. Even the cashier was scared just to make a call to ask the manager to come to the front. Iam going to report this store to the Consumer Goods and Services Ombud.
lM
lyton M's update20 Dec 2022, 08:53
Reviewer Update
Yesterday i went to the shop to find out about the refund but the manager refused to come speak to me. The service is so pathetic in this shop. 9 days after the refund and its not cleared in my account, iam very ****ed off with this shop. All the managers are not locals and they are so rude. Even the cashier was scared just to make a call to ask the manager to come to the front. Iam going to report this store to the Consumer Goods and Services Ombud.
Cash Crusaders Franchising's replyOfficial
20 Dec 2022, 15:51Good day
Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
Cash Crusaders Franchising's reply20 Dec 2022, 15:51
Official
Good day
Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you