Blogs

Good day On the 16 February 2019, at 10:30:32. I bought a ATS-A19 portable speaker at cash crusaders in George. Towards the end of the month of march the charging port stopped working and so I took it back to the shop. The guy that I spoke to, said to wait for the whole month whilst they send it to repairs. So the whole month of April my speaker was at repairs. Only got it in the in beginning of the month of May. When I got it the charging port was still not working. I took it back to them and so I had to wait for another month for repairs. I got it back in the beginning of June. This time around I asked them to test it and so they did and it was still not working. The lady that was helping me said " at repairs they say that the charging port has been broken off so I must pay for the repairs. Must question was to them " why wasn't I notified of that, because this is the second time the speaker has been sent to repairs and came back not working" the lady could not answer me and all of this occasions, not even once I received a call from them, but when I'm there they always say they tried calling me and my phone went to voice mail. What they are asking me to pay for is not even in the warranty. And to them it's as if I broke the charging port on purpose and could not give me that answer in the first month the speaker was taken for repairs. To them all I need is either a new speaker or my money back, so that I can look for a shop that knows customers services. WHY WAS MY SPEAKER KEPT FOR TO MONTHS IF THEY NEW WHAT THE PROBLEM WAS AND WHY IS IT NOT ON THEIR WARRANTY?... Please help Hellopeter.