Biggest **** ever

I bought a PS3 on the 27th December at the Hammanskraal branch, it did not work,took it in for repairs on the 6th January, it's the 22nd of February,no feedback and yet I was told 21 working days is all it takes for repairs to be done,the consultant who was helping me is not forthcoming, very playful instead so I have no Idea where to get feedback from. This franchise sells defective goods which they then take back for "repairs" and u never see them again.They have these obscure policies which they use to **** consumers. The consultants are rude, very unprofessional and so casual, I wonder what the hiring criteria is and if these poor employees go through any training relating to customer service.