BAD VIBE & TRIBE Cash Crusaders Sea Point

We purchased a brand new sealed phone from the Sea Point branch. The phone was faulty and had software issues. We took the brand new phone back to them with the GRV and they refused to exchange it for another new phone, or give us our money back. We have been told that they would send the brand new phone in for repairs, and then only we will have our new| now because it was opened, second hand phone back in 14 working days... A brand new phone... This is just Crazy... Ooi guys... talk about shafting the consumer!!!