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amukelani N

1 reviews | Active since May 2019

16 Nov 2019, 19:23

Bad services. Frustrated. Need your help

Hello Peter, I've bought a fridge at Kempstar cash crusader. They gave me 6 month warranty. My fridge is still under warranty and it's not working. I took the fridge to the store. They suspect that is a gas that is finished. They now saying I must pay extra money to refill the Gas while my fridge is still under warranty. When I bought the fridge it's not explained to me that if the Gas finished while fridge still under warranty it will be my cost. I told them I can't pay as it's not explained. They say it's written on the back of receipt and I went to read my receipt it's not written. I left the fridge at the store and they said they will not fix it until I agree to pay. How should I pay while my fridge is under warranty. Please assist

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply19 Nov 2019, 10:35
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Could you please send us your contact details and the store name to info[at]cashcrusaders.co.za or send it via a private reply. Once we know that, then we can urgently escalate this to the relevant regional manager and the operational manager for resolution.