Bad service with customers

Good morning.

I want to know this: -Does the book of warrant book and slip have the different warranties? Coz since I wrote here they mannage to scan the slip and told me the warrant was for 1 year, of which it's expired. But the book it says 2 year warrant, which means it will expire December. So they told me to fix the tv with them it will cost me R1200 and I'm still confused of, Why can't they subtract the other year of warrant in book, Because they told me the tv was on special. So if you buy something on special they give you 1 year warrant?. Only if i new it , i wouldn't take my tv there. I was gonna fix it but because of the warrant that's why I took the tv there . On Monday i went there and they told me, they will email the Head office and they will call me the following day. They didn't call I'm still waiting, so to get my reply i have to go there. I'm not happy at all, coz everytime I'm the one who start the conservation with you.If I don't do that you don't, so i see I'm the one who following you guys don't do that to your customers.

Thank you.