Bad service that boarders on ******!

I'm writing to complain about a very bad service which also boarder on ****** which I received from management of Cash Crusaders in Carlton Centre.

On Thursday, 24 March 2022 I bought a Dell laptop worth R 8999 from Cash Crusaders in Carlton centre. The consultant who was assisting me explained in detail everything I needed to know and ensured that I'm satisfied and understand the terms and conditions before buying the product. The problem was that I was short of R100, so I asked the consultant to call the manager so that I can ask for a discount. However, I was told that the manager doesn't want to grant me a R100 discount, moreover he doesn't want to even see or talk me.

Now, I need to explain that I've been a customer of Cash Crusaders for years. However in the past 2 years I've bought items to the tune of around R100 000 from the same branch - Carlton Centre. Half my house has products from this shop! From my fridge, to TV, phones, laptops and musical instruments, all bought cash from Cash Crusaders - Carlton. I explained this to the consultant and ask him to call the manager for the second time. However, the consultant came back with the same answer - that the manager doesn't want to see or talk me. Although I eventually had to go and scrounge for the R100 somewhere then come back and buy the product but the fact that he actually didn't event want to see me let alone talk to me really made me angry. I even wondered, after I asked what kind of a person is this and was told he was a white Afrikaner, then it dawned to me that surely, he was not going to treat another Afrikaner like this. This definitely stems from somewhere prior 1994 during a dark period in our country. I mean how can you refuse to see a customer let alone talk to them about a lousy R100 while they've spent close to R100 000 in your shop during the worst pandemic where most businesses were going under.

I don't have a problem with the fact that there was no discount. I have a problem with that fact that the manager flatly refused to see or talk to me knowing that I wanted to buy a product worth that much. I have a problem with not putting value to your customers, where after spending so much money in this shop and the Afrikaner manager refuses to see me, let alone talk to me!