Bad service, not fulfilling my matter, No resolution, I was told that my lens would be sourced and replaced. No resolution after a week.

Hi Elijah, it's a week later already, I haven't heard a thing from you'll.

What's happening? surely sourcing a lens or resolving my inquiry by repairing the lens cannot take this long.

I'm losing clients cause I constantly have to turn them down, which means I'm out of pocket with my business. This is not fair, it's not my fault that the camera lens is faulty. It's your responsibility to ensure that the equipment you sell is in a good condition, as stipulated before, It's not my fault that your policy isn't clear and precise that's on you'll.

I'll pursue this matter until it's resolved, and if I need to escalate this further, I will. This is causing me to lose business, this is your fault as a business, you're failing at customer service.