Bad Service - Midrand Boulders Cash Crusaders

On the 29th of April 2019 i bought a Laptop from Midrand boulders Cash Crusaders i was assisted payed test were conducted to test USB ports and Sound. Took the laptop home used it for 2 days Laptop battery cant even hold 1% litteray it does not work without a charger and on day 3 when i was about to use it, when i opened it the screen cover just remained i paid R2799 for the product. I went to the store on the 9th of May 2019 i spoke to a lady who claimed to be a manager, then she changed to be a stand in manager and she went to call her manager which she said she will speak to me after a 2mins. I waited about 30mins then came a gentleman by the name of Richard who also claimed to be a manager and told me they cant assist me. i left the laptop with him and they told me i can escalate all i want. s