Bad Service for a New product which is sold by your company

I purchased a Dixon Bluetooth earphones set at your Tokai branch in April.

Both sides have stopped working and I returned it to the branch yesterday and was told by the Branch Manager on duty Euan Jacobs that it would need to be sent away for testing. When I questioned him about the guarantee which is 12 months on brand which is sold by your company I was told that we are now in August and I am glad did because it proves that the brand in question which you are selling cannot get through six months of use.

I think that the product that you are selling as a company is below par and not worth the money and I will not be supporting your company in the future, as for your branch manager Euan Jacobs he still has a lot to learn about customer relations.