SS
Sanele S

1 reviews | Active since Sept 2013

16 Mar 2021, 14:26

Bad Service

I would like to lay a complaint against the Cash Crusaders Primrose Branch(In Johannesburg). I bought an LG Smart TV in December 2020. On the same day the screen became blurry. I then called and reported the matter to the store as soon as I could(I spoke to Cindy) and I asked if I can take it to the nearest store because I stay far from where I bought the TV and she told me that I need to return it to the store where I bought it from. I then returned it to the on 13 February 2021 where it was taken for repair. Today(09 March 2021) I got a call from Cindy saying they won't be repairing the TV because Warrant doesn't cover TV screens. I was never told that screens are not covered, even on the Ts/Cs it is not listed under exclusions. When switching on the screen, it's clear for about 15 to 30 minutes and then it becomes blurry, which is the reason why I didn't see while I was testing it at the shop. The shop is refusing to pay R1800 charged by their technician. They said I must pay the R1800 because I am the one who caused the problem. I don't understand how is it my problem because they are the once who sold the TV that has problems.

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Replies (3)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply16 Mar 2021, 15:04
Official
Good Afternoon Sanele,

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience this has caused you.

Kindly be advised that this matter will be escalated to the relevant management who will be in direct contact with you

Thank you 
SS
Sanele S's update14 Apr 2021, 09:50
Reviewer Update
It's been a month since you promised to escalate this matter but so far no contact, no feedback, no nothing, or is this your way of dismissing your clients?
Cash Crusaders Franchising
Cash Crusaders Franchising's reply14 Apr 2021, 09:56
Official
Good Afternoon,

Thank you for bringing this to our attention, kindly be advised that you will be contacted.

Our apologies for the delay

Thank you