Bad Service even futher from Complains?? no Assistance provided nor Solutions

On the 10 May 2019, 11:32 i wrote a receive and only to receive a phone calling telling me what the store told me. No assistance provided and the store still have the laptop and my money.

Just to let you know the matter is now ath the Cunsumer Affairs:

From: Consumer Affairs ********** Sent: Wednesday, May 15, 2019 10:11 AM To: Tsietsi Zikalala ********** Subject: RE: Midrand boulders Cash Crusaders

UID09duf63i2bd Dear Tsietsi We acknowledge receipt of your complaint dated 10 May 2019. Please find attached herewith a complaint form to be filled (in full) and returned to our office within (5) working days. We kindly request you to attach all relevant documents or information in a pdf format to assist us with our investigation. Regards Oupa Molefe Gauteng Office of Consumer Affairs 56 Elloff Street, Marshalltown, Johannesburg, 2107 Tel: +27 (0) 11 ********** E-mail: ********** Web: www.ecodev.gpg.gov.za

Bad Service - Midrand Boulders Cash Crusaders

Tsietsi Z | 10 May 2019, 11:32

On the 29th of April 2019 i bought a Laptop from Midrand boulders Cash Crusaders i was assisted payed test were conducted to test USB ports and Sound. Took the laptop home used it for 2 days Laptop battery cant even hold 1% litteray it does not work without a charger and on day 3 when i was about to use it, when i opened it the screen cover just remained i paid R2799 for the product. I went to the store on the 9th of May 2019 i spoke to a lady who claimed to be a manager, then she changed to be a stand in manager and she went to call her manager which she said she will speak to me after a 2mins. I waited about 30mins then came a gentleman by the name of Richard who also claimed to be a manager and told me they cant assist me. i left the laptop with him and they told me i can escalate all i want. s