Bad Service and Attitude.

I wish to complain about the bad service and attitude that I received from the staff and manager in Carlton Centre branch 13/01/2024 14:10pm.

I am complaining becauseI have a loan with you so I took the Loan on the 10 October 2023 stock code ***7 then they said I only have 5 extensions for the loan on November I did the first extension on Ozow I even got the reminder about payment before.In December also I got the reminder so I pay my extension in store second one. So the problem started now in January I was supposed to pay on the 11/01/2024 so I am working Monday to Saturday 09:00am to 5:00pm only on Saturday 09:00am to 14:00pm so I try to call the Carlton Centre branch so that I can make it on Saturday to pay coz the was no Ozow payment or reminder that came through. So I call the call center they said I have five days if I don't pay then my extension then they will sell my Item so I was okay with that coz I know that will go on Saturday and pay 13/01/2024 and pay my extension just after a day of my Due date.

When I was at the Calton center branch as I was about to pay the lady told me on the till boom new information , my Ipad is now on the floor and I ask what you are meaning She told me if I want my Item I must pay R4000-00 coz they are selling it. Then I said how coz I called and I also see that I have 5 days before you can do that, With an attitude She said you called Cash crusaders now we are cash exchange as you see even our t-shirt now.What I must do with t-shirts seriousI was shocked coz the way She was giving me a hard time as a customer, No one told me that if you are cash exchange the loan policies will change.

I ask the lady to call the manager so that I can explain all the details, She asked me with Attitude what the manager will do, She go I waited for sometime thinking the manager is coming, only to find our Manager Donald didn't even bother to come and acknowledge me as a customer only pass the message to the lady that is giving me until friday to pay R3000-00 for me to get my item, I try to explain to the lady I am working Mon-Friday 09:00-17:00 can I try to come on Saturday She said with the nasty attitude only if my ipad is still there I will get it.

I never felt so small in the store coz I never been rude even to the lady I was so calm, I am so shocked about the service in that store and I believe it's on Calton centre coz I been in Midrand the staff is very friendly there.

All I want was to pay for my extension, coz I believe I still have 3 extension then next month I will able to take my Item back.if the business can do that for me I will be happy.

I may be contacted at the above address email address and phone number is *** or 065 593 548