bad service

Bought a Dixon Fridge W/Top Freezer on the 1 Feb 2020 and spent R2500.00 now it’s not cooling properly, I called in to the branch and spoke to a lady that told me to come in and complete a document and they will send someone out to come and look at the fridge. Went in and Cindy said nooo! she was supposed to give you a document and she gave it to me and said I much call a number *** at their cost and they will come and look at the machine. I went home and called and a lady said no.., firstly not their product and they cannot help to go back to the shop or to call another guy. She confirmed that he will charge me. I called Cindy again and complained and said she will get her manager to call me. Nothing happened and I called in again. I asked for the manger and Cindy answered as the manager. I told her that I know she is not the manager and asked again to talk to a manager when George answered. Told him my story but he keeps interrupting and in a way telling me to keep quiet that he can speak instead of hearing me out first. My question to him "does cash crusaders only cell things that works for a year and a half and very rudely he said that he is only a branch manage and not a supplier and gave me a name and number to call. when I put the phone down I realized that he gave me my name and number. I called back again and was told he is not in, I complained saying that I spoke to him a min ago and suddenly her appeared on the phone. I joked and said if he I smoking something strong as I just supp**** me with my own name and number to contact and he got very upset and we had a bit of words.

I've been sent from pillar to post, with people that calls themselves manager that cannot deal with customer complaints, but call's themselves branch manager. Staff that is passing the buck and not dealing with the issues at hand

the branch is a joke