BAD SERVICE

PATHETIC SERVICE TO THE LAST DEGREE !!!

MY HUSBAND WENT TO BORROW MONEY AT CASHCRUISADERS AND LEFT OUR HP LAPTOP AS SURITY , WHEN WE WENT TO PAY OFF THE MONEY EXPECTING TO GET OUR LAPTOP , WE WHERE TOLD THAT IT WAS ******/******. I WAS SUPRISED TO REALISED THAT NOT ONLY WHERE WE TOLD WHEN WE ARRIVED AT THE STORE, EVEN THOUGH CASH CRUISADERS WAS AWARE OF THE INCIDENT BUT WE WHERE EXPECTED TO CHOOSE FROM OLD CONDITION LAPTOP, NO AKNOWLEDGEMENT AND NOT EVEN AN APOLOGY , I HAD SINCE SPOKEN TO CHANDRE DEMON WHO REFERRED ME THEO ( MANANGER AT HEAD OFFICE) WHO WAS TRYING TO RESOLVE THE QUERY FOR US BUT TO NO LUCK , ASSUMING THAT THE DECISION THAT SHOULD ME MADE IS HIGHER THAN HIS SAID POSITION, IM STILL AMAZED THAT ” THE POWERS BE “ HAVEN`T CALLED AS YET , I`M SURE THAT CASH CRUISADERS IS REGULATED BY THE NATIONAL CREDIT REGULATOR (STICKERS @ THEIR ENTRANCE DOORS) WICH STATES CLEARLY ON WHAT SHOULD BE DONE IS SUCH MATTERS , SECTION 99 OF THE ACT WICH CLEARLY STATES THE REMEDY( ATTACHED SECTION BELOW) ,BUT THE HIGHER POWERS OF CASH CRUISADERS WANT ME TO SETTLE FOR AN OLD LAPTOP PUTTING ME IN THE WORST STATE BEFORE THEIR SO CALLED INCIDENT THAT I WAS NEVER MADE AWARE OFF , A COMPANY OF THEIR CALIBER SHOULD SURELY HAVE INSURANCE SURELY THEY HAVE CLAIMED AGAINST THEIR LOSS IN THE ******* BUT THEY WANT TO TREAT US AS IF THEIR HIGHER THAN THE LEGISLATION AND WITHOUT ANY EMPATHY AND CONSIDERATION …..CAN SOMEONE WHO HAS AUTHORITY TO MAKE DESCISIONS CALL ME PLEASE IM FRUSTRATED AND I ASK MYSELF WHERE ARE THE BUSINESS ETHICS , HUMINITY AND VALUES …..THEIR NUMBER ONE PROMISED VALUE IS THAT AS THEY SAY ` WE HONOUR THE BRAND BY BEING HONEST AND FAIR ` , WHERE IS HONESTY AND FAIRNESS IN THIS CASE ?? 15 MARCH 2006 Act No. 34,2005 NATIONAL CREDIT ACT, 2005 Agreement attaches to substituted goods Obligations of pawn brokers (b) double the fair market value of the property, less the settlement value at the time of failure to deliver that property, as determined by the Tribunal, if the reason for the failure to return the property is other than as contemplated in paragraph (4. 30 (3) If property contemplated in subsection (2) has been sold by the credit provider, evidence of the price at which that property was sold may be considered by the Tribunal, but is not conclusive, in determining the fair market value of that property.