MJ
Michael J

1 reviews | Active since Jun 2018

19 Sept 2022, 13:53

Bad service

I went to cash Crusaders in Alberton on Saturday I bought a generator for R3800 I was told it only had a 48 hour warranty /guarantee I took it home only to realise it wasnt the correct size. I wanted to return the item today and was told I cannot return ..I'm not sure of cash Crusaders stipulations and how they work ..but as far as I'm aware items have a 7day return policy if not altered broken or handed back in any less condition it was bought in .it is literally one and a half days later. I was at a cash converters that same day wen I bought a faulty unit and was not questioned at all ..seems thier policy is much better

0
Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply20 Sept 2022, 14:51
Official
Good day 

Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive.

Please note that your complaint has been escalated to senior management who will be in contact with you.

Thank you