bad return policy

Good day

I have an complain with your Cash Crusaders Secunda branch.

On the 22/09/2018 we bought an Alienware M17X32GB laptop, since we had the laptop, we were having problems and returned it on the 18/10/2018 because it did not want to turn on. I have also stated then that we want a refund on the laptop. They said I must wait and see how it is when it come back from repairs. In December 2018 we collected the laptop and only in January 2019 and February 2019 we tried to load games to use it, but to our disappointment it does not want to and takes 2 day to get any cd ejected and the lap top is running slow. On the 15/02/2019 we took it back and later the month we got a call to say that we need to pay R500 for software that was loaded, and it is not covered under the warranty. Today I went back and requested a refund since we have hardly had use of it. They were not willing to do a refund and they only offered me R4200 for the laptop and deducted the R500 for the software update.

I honestly feel that they should refund the full amount, because we have not used it and we have requested it with in the fist 30 days of the purchase. Please find all the documents attached. We were not informed that software is not covered and if I do not get a respond soon. I will take if further.

Kind regards

Ulandi ********** 842