Bad representation of product

A washing machine was bought oct/november last year. The lady made an enquiry about the machine, but she was told that they do not have anything to test the machine for her before she buys it. She was instructed to take it home and see if she is happy that everything works. NO water pipe was given with the machine. Should she be happy she can phone and they will ring the item up. When she went in on the Sunday they told her the item was already rang up and there is nothing they can do now to assist her, after they informed her to take it home and to check it out and to inform the company before they ring up anything. When she also went it on the Sunday no one from the Saterday was not even there who have helped her the day before. A month after all of this the washing machine did not want to work anymore. Upon making contact again she was informed that they said they told the machine "as is" but no mention was given of that or any paper work was provided in which it indicates that it was sold as is. Now Mr X is saying they cannot help her.Bearing in mind also that this is the second washing machine which was bought at your company which now is giving problems.