Bad Customer Service (The worst Ever)

I went into cash crusaders on Saturday Afternoon and saw a PlayStation move camera and stick which I was interested in buying for my son.

One of the people who helped me, advised me that the PlayStation Move game also comes with the equipment.

She was not technically inclined and had issues setting up the device to ensure that it was working. She used a really small cable and it did not charge or power on the move device and she advised they do not have another cable. The manager advised that if the device is not working and then they cannot sell it to us. I advised that it just needs a different cable which they do not have. She said she is sorry they cannot sell it to me.

We then somehow managed to get a different cable and I set it up and it was working.

I even took an additional game for my son.

When coming to the counter, I was advised that the PlayStation move game which was advised would be included was not included and I had to pay separate. I advised but the rep advised it is included and I will not take anything if they do no sort it out. They called the rep who assisted me back and she advised that she told me the game would be included. The girl at the counter advised it is separate and there is nothing they can do I would have to pay separate for it. The cost of the device and camera + game was R250.

As a long time Cash crusaders customer, I was disgusted and when speaking to Bryan, he advised that the girl is new and there is nothing they can do.

The funny thing is that this specific PlayStation move device has been on the shelves for quite some time (approximately more than 3 months).

I request this gets escalated as high as possible because I have been sponsoring cash crusaders especially Westgate mall branch since they opened in Westgate mall.