BAD CUSTOMER SERVICE FROM LAMBTON BRANCH

On the 9th november 2019 i bought a makita battery drill from your lambton branch,when i used it i found that the clutch system wasn't working under pressure,i took it back to the lambton branch on the 19th november for repairs,i was first promised it will be returned within 3 weeks,i waited the 3 weeks,returned to the branch and was told by the owner it will be 6 weeks well that came and went and still nothing,on the 8th jan 2020 i phoned your customer complaints and spoke to Samantha Orange, she cc me in a email to Robert Ndlovu, Alaine Rossouw and Vincent van Zyl explaining the situation, and still noone has contacted me, 2 weeks ago i phoned the lambton branch and spoke to the owner,we landed up having a bit of words between us,his excuse for it not been repaired is his repair technician cant find the parts at HIS price range,makita jhb has the parts in stock,but hes not willing to spent the money to repair it and i mustn't tell him how to run his business,i dont want to phone the branch again as i know it will turn to a fight again,so i have turned to social media to see if you can sort this problem out,its been 11 weeks in for repairs