Bad customer service experience

<p>Hello,</p> <p>I am writing the following review with anger and frustrartion as a previously happy Cash crusaders customers.</p> <p>On Friday - 06/01/2016 i called in upon opening of store to enquire if a product on the online add from the cash crusaders website and on gumtree has been sold.</p> <p>The cash crusaders representative assisting me advised the product is for sale and they checked the item code as confirmation.</p> <p>I requested like in the past to have the item placed on hold for the same day purchased and confirmed the item will be kept aside.</p> <p>From my prior experiences when they place an item on hold - they normally set the item aside, or place a on hold sticker on the item.</p> <p>I did inform the person I would be coming after 2.20pm as i had to make arrangements at work to leave early.</p> <p>I stay and work in somerset west.</p> <p>I had to drive quick and spent R150.00 on petrol for the trip.</p> <p>In addition I paid R30.00 for parking.</p> <p>When I got to the store 2.20pm I was told by the sales consultant the item R999.00 PS3, was sold off to a customer about 10-+ minutes ago to a different customer and the item was not on hold nor was it kept aside.</p> <p>I spent R180.00 and made provisions at work to be at the store for the purchase.</p> <p>I then requested to speak to the manager.</p> <p>The manager was utterly disrepectful and insenstive to the situation.</p> <p>The manager laughed saying the sold the item and could not hold it for me. Which is in contradiction to the stores policy, and all online purchases or call ins needs to be kept aside.</p> <p>The manager treated the matter and my efforts as if it was nothing.</p> <p>He took my number advised he would call me by Sunday to the have get me a similar item for the same price, no contact was made.<br /><br />I am available after 10.00 am in the morning </p>