BAD CUSTOMER SERVICE CASH CRUSADERS

I BOUGHT A SOUND SYSTEM FROM THEM A MONTH AGO, I WAS LOOKING FOR A AMPLIFIER WITH A REMOTE, BUT THE DID NOT HAVE ONE. I BOUGHT THE SPEAKERS AND A AMPLIFIER THERE WITHOUT A REMOTE. A WEEK LATER I CAME BECAUSE I FEEL LIKE THE MP IS NOT STRONG ENOUGH FOR THE SPEAKERS AND IT IS IRITATING WITHOUT A REMOTE AS IT IS FOR HOME USE. I SAW A AMP ON THEIR WEBSITE WITCH IS STRONGER WITH A REMOTE. I ASKED THEM TE HELP ME WITH THE EXCHANGE AFTER A WHILE THEY AGREED BUT CANT GET THE AMP FROM HEADOFFICE. SO I ASKET THE TO GET FROM ANOTHER BRANCH, THEY SAID THEY CANT. I FEAL THIS IS VERY BAD CUSTOMER SERVICE. THEN I ASKED THEM IN THAT CASE REFUND ME AND I WILL DRIVE TO JHB AND GET THE AMP FROM A CASH CRUSADERS STORE THERE. THEY SAID THEY WONT REFUND ME, I CAN SELL THE AMPLIFIER BACK TO THEM AS SECOND HAND I REFUSED THIS OFFER I MEAN IM LOSING ALMOST R800, HOW FAIR IS THIS AFTER 1 WEEK? I SPOKE TO ADAM MOHAMED OPERATIONS MANAGER FOR CASH CRUSADERS WHO WASS VERY HELPFULL, TOLD ME HE WIL TRY TO GET THE AMP FROM THE OTHER STORE TO KLERKSDORP FLAMOOD STORE, BUT LOOKS LIKE THE MANGERS DONT WANT TO DO THE EXCHANGE. IF THIS IS HOW CASH CRUSADERS DO BUSINESS, I WILL IN MY LIFE NEVER BUY ANY THING FROM CASH CRUSADERS AGAIN. YOU SHOULD DO ANYTHING IN YOU POWER TO KEEP A KLIENT HAPPY BUT DOESNT LOOK LIKE IT???

I AM VERY UNHAPPY REGARDING THIS MATTER, ITS BEEN A MONTH NOW NO FEEDBACK FROM THE STORE.