Bad customer service

14 January 2023

Cash Crusaders in Heatfield I was there today looking for a cable charger for an iPhone and they did not have the one I wanted the one for R49 rands I then requested the lady to please call the Sunnyside branch as I was already from Hillcrest and didn’t want to go to another Cash Crusaders and only to find they are also out of stock her response was I quote “ I do not even have their numbers you know “ while busy on her phone no eyes contact nothing.

I then said to her do you guys even have a phone to call because it’s just a matter of googling the number and she said “yes” I googled the number and she called someone to bring her the phone.

They gave her the phone and she started of by making a call to someone talking her own things then she ask me to give her the numbers to call the Sunnyside branch then after she told me they have the cable.

When I arrived at the Sunnyside branch they had the cable but now there the cable was R60.00 and the lady had said that she did tell the other lady over the phone that now the cable it’s R60.00 but she did not inform me about this.

I am not sure if she’s the store manager or what as they asked her if they can accept an ID copy of a client which was certified even the way she communicates with her colleagues it’s just not professional and helpful. If she’s tired please offer her a break.

1. Bad customer service 2. Unbothered attitude 3. Not giving proper feedback back 4. She failed to reserve the cable for me knowing I am going straight to the store what if they had sold it to someone at the time I get there ?

Can the management of the stores be trained so they are able to lead a team that is customer orientated, what I picked up from both branch’s was that the management is well trained as evens just all over the place even with Hillcrest branch you still get the same vibe staff are just all over the place.