Bad customer service and terrible experience from Cash Crusaders technical support team.

I purchased 2x Doogee N50 cell phone's brand new debicrs on the 24/12/2023, as we left the store we immediately had which they call "non breakable" screen protectors fitted. February 2024 myself and my husband had problems with these phones, jumping of the apps on the Screen, freezing of apps, unable to make a call unless the device is completely switched off and on again only then a call could be made. Widgets jumping on the Screen, sending of random msgs to contact's. I went into the store to report this and was told it should be booked in and will take 21 working day's. I was due to travel for work purposes and would then be without a phone both myself and the store assistant agreed that on my return the phone's would be booked in. On my return both phones were booked in for repairs and within +/- 8 day's I received a msg that the devices were ready for collection, however both phones screen protectors were removed, Why I don't know. Im still waiting on why the screen protectors were removed. Needless to say, these phone's have been returned to the store for repairs 4 times this year. The 3rd time for a

The full 21 days. I rcvd a call to collect today 11/12/24. I had the phone's for less than 6 hour's and had to return the phone's again due to them overheating whilst on charge. The most pathetic service ever received. The worst product ever.

I have requested that our money be reimbursed alternatively exchanged for something else. These devices have been sent in for the 4th time to the repairs team.

Extremely disappointed and frustrated for all the inconveniemce this has caused. Thinking we bought good phones but to our disappointment the worst cell phones ever.