LT
Lamza T
1 reviews | Active since Feb 2023
14 Jan 2024, 11:23
Bad customer service
We are requested to remove our caps when we enter the store Why are we treated like ********s, very humiliating.. Why can't you get security then, than treat everyone like a ********
Cash crusaders Primrose, Germiston.. I regret ever buying anything from the store previously, this is not right...... We rather go to other stores who treat people with respect Ai nah that low of this Franchise
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Cash Crusaders Franchising's replyOfficial
18 Jan 2024, 09:17Good day Lamza,
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint was escalated to the store. We received confirmation that the store had contacted you and rep**** to us as follows.
'We always kindly ask customers to remove their caps when they enter the store is the security procedure and we always explain why they should take off their caps.
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint was escalated to the store. We received confirmation that the store had contacted you and rep**** to us as follows.
'We always kindly ask customers to remove their caps when they enter the store is the security procedure and we always explain why they should take off their caps.
I called the customer to apologise, I explained further why they should take off their hat and he understood.'
Kindly let us know if the interaction from the store was satisfactory and to your expectations.
Kind regards,
Cash Crusaders Customer Service
Cash Crusaders Franchising's reply18 Jan 2024, 09:17
Official
Good day Lamza,
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint was escalated to the store. We received confirmation that the store had contacted you and rep**** to us as follows.
'We always kindly ask customers to remove their caps when they enter the store is the security procedure and we always explain why they should take off their caps.
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint was escalated to the store. We received confirmation that the store had contacted you and rep**** to us as follows.
'We always kindly ask customers to remove their caps when they enter the store is the security procedure and we always explain why they should take off their caps.
I called the customer to apologise, I explained further why they should take off their hat and he understood.'
Kindly let us know if the interaction from the store was satisfactory and to your expectations.
Kind regards,
Cash Crusaders Customer Service