Bad customer service

Good day

Crash Crusaders bloemgate bloemfontein needs customer service training. I was charged twice on the 3rd of Oct 22. I went back to the store on the 4th to notify the cashier and was told i need to wait 48hours. On the 5th i went back and was told i need a bank statement as my bank app is not sufficient. I go back on with the bank statement and then told, i will be called back. On the 7th of Oct i seen a misscall at 14.03 and 14:04. I tried calling the number back, it just rang. I went back today the 8th and waited again. The guy that informed me he will call me back, greats me and says "let me tell you my story" no apology for my inconvenience. At this time i was upset and frustrated. After going back and forth about me waiting more than 48hours he still wanted me to wait another 72hours for head office to refund me via EFT. I settled for the cash refund plus R40 for my bank statement. He still didnt apologize and after i told him im going to report him to hello Peter. He said "Its fine you can do what you want to do". His customer service skills is pathetic. Not once did he apologize even after me telling him, he didn't apologize for the mistake and the inconvenience it has coursed me.

Thank you and Kind Regards Sebastian