Bad communication

<p>Ive place my 32" LCD TV on a buy back at cash crusaders Promande In September and went to collect it in October and my tv wasnt checked i got home and there crack all over the screen.I went back the following day spoke to the assistant manager Kanisa about this and all she said was shes sorry about what happen and that they will find a replacement for me i was offered a DIXON and i refuse as my TV was a TEDELEX . I was extremly upset about this and request to speak to the store manager she told me his busy i then spoke to her and told her its school holidays i cant let my child go without a TV and asked if they will be able to borrow me a loan TV she then said she wont be able to,i then said then i need my money that i paid for the value of my TV she indicated to me that they can only give the value as to what the store was going to sell the product for i then said i can see it says this in the contract but then asked her to call the store manager.He came and introduce himself as Stanton and i spoke to him about this and he said he wont be able to give me the value of my TV as per the contract ive signed .I then told him to offer me a loan TV and then he can find my TV from another branch he agree but persistantly through the contract in my face and showed no way of empathy about the situation.They offered me a loan TV which was a 17" dixon tv ive accept that and then assistant manager told me they will be in touch and it can take up to 2 month for them to find a TV for me and i agreed.Ive let it slip for Decemeber taking inconseration that it DEC and the stores are busy.I went back to the store in Jan spoke to the Manager Stanton that asked me if the assistant manager didnt call me,i told him no and he told me shes on leave and when she returns hell ask her to call me back,she never did i went back into the store begin of FEB and then store assistant that this is know been to long and i need a tv she then said she me shes sorry shes trying to get the TV and asked if i can wait. I told her i wont be able to wait as this is on going know nearly 5 months i then came up with a solution and ask if they will give me a HI FI and she agreed and i asked if she will be able to give me money with she said she can ask a 32" the store sells it for R800 and then i told her shes talking pull****, because a 17" TV DIXON at Claremont Cash Crusaders Branch the cost is R800 and the HI FI i wanted was R1900 and asked her the difference and ill bring the loan TV back she then refuse i asked her to then give me complaints number and she ask me if i can give her time and shes was running back and forth like a headless chicken which the main man Stanton sitting in his office god knows what his doing.I manage to get complaints number and spoke to Kiyaam Operations manager on the 17/02/2017 and laid the complaint he said his sorry and it has been long he'll get back to me lastest by 20-21 FEB.Ive told him that this is breach of contract and i would like to know if he dont get a solution can i get the valaue of my TV that i paid for it and he agreed.Im stil waiting for Kiyaam to call me todays date is 23 FEB and guess what no contact.Im very unhappy about this service and planing to take this to the papers this is not acceptable from a big business like Cash Crusaders .Ive never had such horrible service in my life.All i want is my money ive paid for my tv so i can buy me a TV send the loan TV back and not do business with you guys anymore.</p>