BAD BAD BAD LITERALLY BAD SERVICE

in 2018 i bouth my doughter a brend new phone i thing the brand was DOODGE from Cash Crusader Newtown Mall, the phone was working fine.

fastforwed to September, the phone started giving us problem where the display screen was blanck but the phone was on, i took it back to the Cash Crusader branch where i both it, it was on the 18 of September when i took in the phone a sales rap booked it in for repers and advise me that he will call me to advise if ist still under warrenty or if not they will advice me how much it will cost for it to be fix.

on the 27th of September i retuned to the shop as they have not made contact so i culd get an update of whats happening, i spoke with the owner or the mananger or the shop Denny Terren he is the only white guy in the shop that supervises the rest and consultent ask him if they dont know anything about something.

i asked him of the feedbac regarding my phone he adviced me that THE PHONE IS BOOKED AND IT TAKES 21 WORKING DAYS FOR ME TO RECIEVE IT BACK, i acknowledged that

fastforwded to the 24 of October i went back to the shop to find out whats happeing as they have not yet updated me of the progress, one of the consultant instead in taking my numbers and will advice Denny to contact me as he is not in the office.

i did not recievey any call today the 25th of October i went back in and i found Denny i asked him about my phone and she advise me that i need to pay R700 for repaers which i declined and requested for y phone back jsut to find out that

after i requested for the repair invoice the phone was only booked in on the 18th of October 2019 which made me angry.

as i have suppmited the phone more tha 21 days ago and with my knowledge they should have contacted me 7 days after i have booked in my phone with them but they did not do so and they also booked it late again just of them to tell me that it will cost R700 after i made a follow up with them

BAD BAD BAD SERVICE I HAVE EVER RECIEVED

Denny Terren has a dont car attetitude he did not even apologyies or even try to expedite the metter so i could get my phone back

CASH CRUSADER NEWTOWN JUNCTION THEY DONT TREAT THEY ARE CLIENT WITH RESPECT AND I ENCOURAGE PEOPLE NOT NOT EVEN PAY FROM THEM AGAIN