Bad and Poor Customer Services from Branch Manager Edwin

I received a bad service from Cash Crusaders Secunda Manager Edwin. I work at BMW Secunda and my employers has insured my cell phone, after it broke it was beyond repair and I was advised to get a quote. I was assisted by Elizabeth whom helped me with a quote of Samsung S21 plus and gave it back to my Employers BMW Secunda off which the Finance made immediate payment and gave me proof of payment to hand it over to Cash Crusaders Secunda so that I can receive my goods (cell phone). I handed the POP to Elizabethe whom she took it to his Manager Edwin whom told Elizabeth that He can not release the goods(cell hone) as the money must stay over night so that BMW Secunda does not reverse the funds back to me, I was told to come back tomorrow to collect my cell phone however after giving BMW Secunda Finance Department report they told to to wait 3hours and go back and ask to speak to the Manager Edwin and inform him that He can confirm payment with BMW Secunda and the money paid is impossible to be reversed as it was immediate payment and BMW Secunda Finance Manager can confirm via email that the money wont be reversed. Elizabeth went to call Edwin and waited 30 minutes without him coming through and went back to Elizabeth to ask again to call his Manager Edwin again, 2nd time, then He finally came, after intro the power tripped and Edwin said to me I will be back, then the power was back within 5minutes and I waited more than an hour without Edwin coming back... I left the store with my frustrations and without being helped or being heard by Branch manager Edwin 1. Poor/Bad Service from Edwin He could not release the goods (cell phone) even after BMW Secunda made immediate payment ( If He knows his work then He must know better that you can not reverse immediate payment) 2. I waited 2 hours for nothing, I was not a priority to Edwin at all He even forgot that I ask to see him 3. I don't care attitude Edwin gave me I don't care attitude, I am customer I paid for the goods just need to see him and plea my case however Edwin does not care at all 4. Process were not follow BMW Secunda provide a proof that the money is paid as immediate payment and BMW Secunda Finance Manager wanted to confirm via email for surety of money not going to be reversed Can someone please teach Edwin customer services and to prioritize Client because definitely I am not going to buy there again, this is bad and poor customer service and Cash Crusaders you can do better and train your managers is so bad. A one day service cost me time for nothing...I am not happy at all