Bad after sales service!

Hi Cash Crusaders team,

I purchased an Electronic Keyboard from your N1 City store in Cape Town. The sales team was friendly and efficient.

Unfortunately, the Keyboard only worked for less than 5 months, and I returned it on the 26th of August. We have Inverter and Solar so its fortunately not Eskom causing issues.

Understandably it takes 7 - 21 days to resolve, so I gave it sometime before I requested a status update. During this time, I have dealt with Jerrimy and Christine

First Call 4th of September: - Promised to be called back with a status update. Did not happen. Second follow-up 8th of September: - No Status update, saying they are waiting on the company that fixes these issues. Promised to be called back with a status update, phoned later, but no update, still waiting... Third Call 11 September: Same story no update reached out still waiting. No phone call received! Fourth Call 12 September: Testing and adjusting the speakers, will phone back to confirm date for when ready. No phone call received! Fifth Call 14 Sep: Have no idea when it will be ready, still no effective update from repairer, seemed to have sent it to another party for repair (even after saying they are just adjusting the speakers).

What is happening really happening?

I am paying for weekly piano session for my daughter, but she does not have a Piano to play on!