kM
kabelo M

1 reviews | Active since Aug 2013

30 Jan 2024, 20:22

Bad after sale service

Year 2022 took my S9 pro (DOOGEE) phone back to cashcrusaders Blue Valley for repairs it's took time for it to return I had to send emails and calls complaining. This year first week of January took my T10 tablet (DOOGEE) to the Dobsonville cashcrusaders I'm currently going through the same stress where I'm again going back and forth, same problem deferent stores. I have realized that to avoid my struggle don't buy that product because their after sale service it's bad, or join my struggle as they manage their logistic when it comes to repair process if they have. They send things for repairs they will come if they don't come back relax and wait. Called the manager after sending complaints email so they can confirm and acknowledge the they received my email I was advised he is off asked for the assistant manager who came and told me that she is busy she can't confirm for me, the I hung up. That's my experience with cashcrusaders.

0
Replies (2)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply31 Jan 2024, 14:24
Official
Good day,
 
 Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly. 

 Thank you 



kM
kabelo M's update01 Feb 2024, 14:46
Reviewer Update
I already told you guys from my email that I sent on Monday that if I don't get my phone by yesterday (Tuesday) I don't want it anymore. Keep it as a Trophy for Bad Service.