PN
Philile N
1 reviews | Active since Jan 2021
23 Jan 2021, 08:20
Amplifier
On the 11/03/2020 I bought a Dixion amplifier at Umlazi Mega city (Durban).
I noticed that there was something wrong with it and I took back in December, they sent it for repairs.
My issue here that cash crusaders is selling us old things claiming to be new. I told the manager that it can't that something that is less then 6 months it's now going for repairs. All I want is a new amplifier or my refund.
Helpful (0)
Replies (8)0
Replies (8)
Cash Crusaders Franchising's replyOfficial
23 Jan 2021, 08:46Good morning Philile,
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. We would like to urgently escalate this to the relevant operational manager and regional manager for resolution. kindly respond to the email that has been sent to you.
Hope to hear from you soon.
Kind Regards,
Dee.
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. We would like to urgently escalate this to the relevant operational manager and regional manager for resolution. kindly respond to the email that has been sent to you.
Hope to hear from you soon.
Kind Regards,
Dee.
Cash Crusaders Franchising's reply23 Jan 2021, 08:46
Official
Good morning Philile,
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. We would like to urgently escalate this to the relevant operational manager and regional manager for resolution. kindly respond to the email that has been sent to you.
Hope to hear from you soon.
Kind Regards,
Dee.
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. We would like to urgently escalate this to the relevant operational manager and regional manager for resolution. kindly respond to the email that has been sent to you.
Hope to hear from you soon.
Kind Regards,
Dee.
PN
Philile N's updateReviewer Update
23 Jan 2021, 08:54Good day
Thank you for the response , I haven't recieved the email, could you kindly send it to : ***
Regards
Philile Ndlovu
Thank you for the response , I haven't recieved the email, could you kindly send it to : ***
Regards
Philile Ndlovu
PN
Philile N's update23 Jan 2021, 08:54
Reviewer Update
Good day
Thank you for the response , I haven't recieved the email, could you kindly send it to : ***
Regards
Philile Ndlovu
Thank you for the response , I haven't recieved the email, could you kindly send it to : ***
Regards
Philile Ndlovu
Cash Crusaders Franchising's replyOfficial
25 Jan 2021, 08:36Good morning, Philile,
Thank you for contacting us.
I have received your email and I will be escalating the matter it right away to the relevant Operations Manager.
We will stay in touch with you via the Cell Phone number you have provided and the email address.
Kind Regards,
Dee.
Thank you for contacting us.
I have received your email and I will be escalating the matter it right away to the relevant Operations Manager.
We will stay in touch with you via the Cell Phone number you have provided and the email address.
Kind Regards,
Dee.
Cash Crusaders Franchising's reply25 Jan 2021, 08:36
Official
Good morning, Philile,
Thank you for contacting us.
I have received your email and I will be escalating the matter it right away to the relevant Operations Manager.
We will stay in touch with you via the Cell Phone number you have provided and the email address.
Kind Regards,
Dee.
Thank you for contacting us.
I have received your email and I will be escalating the matter it right away to the relevant Operations Manager.
We will stay in touch with you via the Cell Phone number you have provided and the email address.
Kind Regards,
Dee.
PN
Philile N's updateReviewer Update
02 Feb 2021, 09:21So one of the manager contacted me (I forgot his name) He advises me that they can't refund me because it's not in their policy and that since it's the first time my amplifier was send for repairs its sorted.
I sent my brother to pick up the amplifier since I was at work. When I got there he was advised that the amplifier was taken back to repairs . Now what must I do in this case? It was booked for repairs on 11 December 2020 since then I dont have a radio is that fair?
I sent my brother to pick up the amplifier since I was at work. When I got there he was advised that the amplifier was taken back to repairs . Now what must I do in this case? It was booked for repairs on 11 December 2020 since then I dont have a radio is that fair?
PN
Philile N's update02 Feb 2021, 09:21
Reviewer Update
So one of the manager contacted me (I forgot his name) He advises me that they can't refund me because it's not in their policy and that since it's the first time my amplifier was send for repairs its sorted.
I sent my brother to pick up the amplifier since I was at work. When I got there he was advised that the amplifier was taken back to repairs . Now what must I do in this case? It was booked for repairs on 11 December 2020 since then I dont have a radio is that fair?
I sent my brother to pick up the amplifier since I was at work. When I got there he was advised that the amplifier was taken back to repairs . Now what must I do in this case? It was booked for repairs on 11 December 2020 since then I dont have a radio is that fair?
Cash Crusaders Franchising's replyOfficial
02 Feb 2021, 11:04Good Morning, Thank you for contacting Cash Crusaders, we will escalate the matter to the operational manager who will investigate and revert back to you with feedback as soon as possible.
Cash Crusaders Franchising's reply02 Feb 2021, 11:04
Official
Good Morning, Thank you for contacting Cash Crusaders, we will escalate the matter to the operational manager who will investigate and revert back to you with feedback as soon as possible.
PN
Philile N's updateReviewer Update
04 Feb 2021, 12:53I still haven't received feedback .
PN
Philile N's update04 Feb 2021, 12:53
Reviewer Update
I still haven't received feedback .
PN
Philile N's updateReviewer Update
12 Feb 2021, 08:48I spoke to the Mega city Manaager on 05 February 2021 he said that he had sent me a message by mistake that my amplifier was fixed, strange enough when I went there to pick it the first time it was there.
He said that they are waiting for parts for the amplifier to be fixed, what puzzling me since December they are waiting for part.
This is bull**** service I'm getting now , getting a run around like this.
All I want is my Amplifier since you can't refund me or get new one. If I dont get a proper answer by close of business today. I'm escalating it again.
He said that they are waiting for parts for the amplifier to be fixed, what puzzling me since December they are waiting for part.
This is bull**** service I'm getting now , getting a run around like this.
All I want is my Amplifier since you can't refund me or get new one. If I dont get a proper answer by close of business today. I'm escalating it again.
PN
Philile N's update12 Feb 2021, 08:48
Reviewer Update
I spoke to the Mega city Manaager on 05 February 2021 he said that he had sent me a message by mistake that my amplifier was fixed, strange enough when I went there to pick it the first time it was there.
He said that they are waiting for parts for the amplifier to be fixed, what puzzling me since December they are waiting for part.
This is bull**** service I'm getting now , getting a run around like this.
All I want is my Amplifier since you can't refund me or get new one. If I dont get a proper answer by close of business today. I'm escalating it again.
He said that they are waiting for parts for the amplifier to be fixed, what puzzling me since December they are waiting for part.
This is bull**** service I'm getting now , getting a run around like this.
All I want is my Amplifier since you can't refund me or get new one. If I dont get a proper answer by close of business today. I'm escalating it again.
Cash Crusaders Franchising's replyOfficial
12 Feb 2021, 09:30Good Morning Philile,
My sincere apologies for the customer service and the inconvenience you have experienced.
I have escalated the matter and will have the management contact you.
Thank you
My sincere apologies for the customer service and the inconvenience you have experienced.
I have escalated the matter and will have the management contact you.
Thank you
Cash Crusaders Franchising's reply12 Feb 2021, 09:30
Official
Good Morning Philile,
My sincere apologies for the customer service and the inconvenience you have experienced.
I have escalated the matter and will have the management contact you.
Thank you
My sincere apologies for the customer service and the inconvenience you have experienced.
I have escalated the matter and will have the management contact you.
Thank you